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RETURNS & EXCHANGES

Returns are accepted within 14 days from the date you received the items when you bring your merchandise to the store or send it back for an exchange or store credit only! At this time prepaid return labels are not available. Return shipping is non-refundable.

The following Return Policy applies to in store and online purchases made through www.artloftonline.com.

  1. FINAL SALES: All sales of Gift certificates, custom/special order pieces and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
  2. For all other items, to be eligible for an exchange or store credit, the merchandise must be returned in good condition and unworn, unaltered and unwashed with all original tags attached and/or in original boxes or packaging and must be accompanied by the original receipt.

RETURN LIMITATIONS

Gift Certificates, custom/special order pieces and final sale merchandise may not be returned for a refund or exchange.

Returns must be in good condition and unworn, unaltered and unwashed with all original tags attached and/or in original boxes or packaging

HOW TO RETURN

+Returning to our Online Returns address


Please contact us first through info@artloftonline.com to inquire about returning an item to us. Your order will include a receipt with all items ordered. On your Receipt, circle the item(s) you wish to return.

Securely pack your merchandise and Receipt in a box of your choice (you may also use the original package if possible). Please note that you will be responsible for the return shipping cost, as well as the shipping cost for exchanged merchandise to be sent back to you. In addition, return shipping is non-refundable.
Mail your online returns to the following address:

Online Returns

Artloft
123 West Maple Road

Birmingham, MI 48009


International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started: